FAQ

What makes our brownies Gourmet?

Creating and baking award winning brownies has taken time and passion.  It starts with using the highest quality ingredients, but knowing the perfect temperature and bake time is also part of the gourmet process.  We then leave our brownies to set for over 12 hours to create the perfect texture. They are precision cut and then hand topped to finish the process.

What ingredients do we use?

We believe that to bake the most delicious brownies we need to use the highest quality ingredients available to us. We use British sugar, full cream butter, British milled flour and only the finest Belgian cocoa and chocolate. Our free-range eggs come from our local egg farmer Alan, who has supplied us from the beginning. All our additional ingredients are sourced according to quality and our flavourings are natural. We do not believe in using additives or preservatives to extend the freshness of our brownies.

Are there allergens in the brownies?

All our brownies contain milk, eggs and gluten.  Depending on the flavour of your chosen brownie they may also contain nuts.  We have a strict process in place in our kitchens to ensure that we keep any allergen contamination to a minimum but it should be noted that there may be traces of allergens in brownies.  If you have a severe allergy we suggest you call us so we can talk through our process prior to ordering.

Do you bake gluten free brownies ?

At this time we do not offer gluten free brownies. We are passionate about ensuring we are able to offer gluten free products that follow the legal requirement of containing less than 20 parts per million.  So until we expand and are able to open a dedicated kitchen, we will not offer any gluten free products. 

Are your brownies suitable for vegetarians?

Yes all our our brownies can be enjoyed if you are a vegetarian.

How long do the brownies keep?

Our brownies keep for 14 days from leaving our kitchen. Once opened, to keep them as fresh as possible, we suggest you store them at room temperature in an air tight container.

Can I freeze the brownies?

We would be surprised if you didn't indulge in them all in one sitting, but yes, brownies freeze brilliantly.  Carefully wrapped they can be be frozen for up to 3 months. Remove from the freezer for a couple of hours before serving or pop them in the microwave and check as you use the defrost setting.

Can I add a gift card to my order?

We provide a personalised gift card for every order of a Gourmet Brownie gift box.
You will be asked for your personalised message in the order process and this will be hand-written onto a gift card for the intended recipient.

Can I pre-order for a specific date i.e a birthday present?

When you place your order you can specify you preferred delivery date. More than 95% of our gift boxes are delivered on time, however if your brownies are time critical, for instance for a wedding or party, then we would suggest that you have you brownies delivered a day earlier just to be certain. They will still be fresh.

Do we pay for delivery?

We deliver using DPD Local, the postal charge is integrated into the cost of the brownies.

Where do we deliver?

We deliver across the UK, currently the next day delivery service we use is being delivered on time. Deliveries to the Scottish Highlands & Islands and Northern Ireland may take slightly longer to arrive. So please hold this in mind when you order.  During peak times we are not able to take responsibility if our service provider takes longer to deliver.

Do you deliver internationally?

Our brownies are produced for each order freshly from our kitchens, with a 14 day freshness, we cannot guarantee that they will reach their destination abroad with enough time left for the recipient to enjoy the brownies at their best. So unfortunately no.

Will the brownies need to be signed for?

No.  Our service provider DPD provide a one hour delivery slot.  If the recipient is not available at this time they are provided with different options to receive their brownies i.e deliver to a safe place or a neighbour.  These options are provided via text or email ( according to which you have stated on your order ).

I would like to purchase a large order for an event. How do I do this?

As a small family business we pride ourselves on being able to look after people. Please feel free to make contact either by phone or email and we will help you from there.

How do I purchase for a farm shop, deli, cafe or garden centre

We would love to hear from you, please feel free to make contact and we will take you through our wholesale process.

Returns

If, in the unlikely event that you have a complaint or problem with the ordered items, please contact us first via telephone or email.  We will work with you to remedy the problem and will ask you to return the item to us by post, within the best-before date of the chocolate brownies. Please send the package back by recorded delivery and keep your proof of postage. Return items to: Gourmet Brownie Ltd, Unit 20 Black Bank Business Centre, Little Downham, Ely, CB6 2UA.